Journey On Boutique – Shipping Policy

Processing Time

Orders are processed within 1–3 business days. During sales or holidays, processing may take an additional day.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight. Free shipping promotions will be clearly marked when available.

Shipping Carriers

We ship through USPS, UPS, or FedEx, depending on the most efficient option for your area.

Delivery Time

Once shipped, orders typically arrive within:

• USPS First Class: 3–5 business days

• USPS Priority: 2–3 business days

• UPS/FedEx Ground: 3–7 business days

Delivery times may vary due to weather, carrier delays, or holidays.

Order Tracking

You will receive a tracking number via email once your order has shipped. Tracking updates may take 24–48 hours to appear.

Lost or Stolen Packages

Journey On Boutique is not responsible for packages marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim.

Incorrect Addresses

Please double‑check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at journeyonboutique@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange it for the same item, of another size send us an email at journeyonboutique@gmail.com and send your item to: 400 East St Wilton Wi. 54670 United States.

Shipping
To return your product, you should mail your product to: 400 East St.  Wilton WI. 54670, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.